FAQ

FAQ

Security Questions

#	Article Title
1	Is encryption supported at Transferum?
2	Are my files accessed by other user except me?

Quality of Service Questions

#	Article Title
1	Is Transferum backing-up data?
2	Will you notify me if I am running out of space?
3	Do you provide 24/7 support?

Functional Questions

#	Article Title
1	How do I request a paid account?
2	Will you email me my forgotten account password?
3	Do I administer my account(s) or can you administer for me?
4	How is quota setted inside the account?
5	Can I have multiple instances of my user connected in the same time?
6	Can I distribute files with anonymous FTP?
7	Do I need a client FTP software to access my account?

Billing Questions

#	Article Title
1	How can I pay?
2	Which is the minimum contractual period?
3	Is there any setup fee?
4	Is the client geting a refund if he wants to finish the contract before initially contracted period?